Telehealth consent

What telehealth means here

Telehealth is health care delivered from a distance. With us, that includes video visits, phone calls, secure messages, and the forms, photos, and lab results you send us. Your visits are documented in your medical record, the same as an in-person visit.

Who provides your care

Which practice treats you depends on where you are:

• Golden Leaf Naturopathic, PC treats patients located in California.
• Golden Leaf Health, PC treats patients located in the other states we serve.

The clinician who prescribes for you is licensed in the state where you are at the time of each visit. Other members of our care team may support your care within the scope of their licenses.

You must be in a state we serve during every visit. We may ask you to confirm where you are. We currently serve 33 states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Indiana, Kentucky, Louisiana, Maine, Maryland, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin.

Benefits

• You see a clinician from home, without travel or a waiting room.
• Follow-ups and check-ins fit around your day.
• You can reach a care team that focuses on menopause, wherever you live in the states we serve.

Limits and risks

• No hands-on exam. Your clinician can't examine you in person. They rely on what you tell them, what they can see on video, and your lab results.
• You may need in-person care. If your clinician decides telehealth isn't enough for your situation, they may ask you to see a local provider, get an exam, or have lab tests first.
• Not every treatment is possible. Your clinician decides whether care, testing, or a prescription is right for you. Booking a visit doesn't guarantee a prescription or a particular treatment.
• Technology can fail. A poor connection or a device problem can delay or interrupt a visit. If that happens, we'll call you or reschedule.
• Information could be incomplete. Missing or inaccurate details, such as a blurry photo or a missed symptom, could affect your clinician's decisions. Tell us everything you can.
• Security is strong but not perfect. We use secure systems, and our vendors that handle your health information sign agreements to protect it. Even so, no electronic system is completely free of risk.

Not for emergencies

Telehealth with us is not for medical emergencies. If you think you're having one, call 911 or go to the nearest emergency room.

Your privacy

The same privacy laws apply to telehealth as to in-person care. Our Notice of Privacy Practices explains how we use and protect your health information, and your rights. Please join video visits from a private place.

What you agree to

When you check the telehealth consent box at booking, you confirm that:

• you have read this page and understand the benefits and limits of telehealth;
• you have had the chance to ask questions, and can ask more at any time;
• you agree to receive care from us through telehealth.

You can withdraw your consent at any time by calling or emailing us. Because we only provide care by telehealth, we would help you find care in person instead.